Website Terms and Conditions

TERMS AND CONDITIONS OF THE IQF ONLINE STORE

GENERAL PROVISIONS

  1. The seller of the goods and the operator of the IQF online store is FRUIT B2B KAROL KOLODZIEJCZYK, with its business address at ul. Przemysłowa 42, 24-300 Opole Lubelskie, Poland, Tax ID (NIP): 7171827738, REGON: 387299938, hereinafter referred to as the “Seller”.

  2. The online store is operated at iqf.pl and enables customers to place orders for products offered by the Seller.

  3. The Seller sells goods to consumers and businesses, in particular food products.

  4. The Seller may be contacted via:

    • e-mail: sales@iqf.pl,

    • telephone: +48 785 086 280, on business days during customer service hours indicated on the store’s website.

  5. Prices of the goods presented in the store are expressed in Polish zloty. Unless stated otherwise on the store’s website, prices are gross prices. Prices do not include delivery costs, which are indicated during the ordering process or in the delivery section of the website.

  6. Product information presented on the store’s website, including descriptions, photos and prices, does not constitute an offer within the meaning of the Polish Civil Code, but an invitation to conclude an agreement.

  7. A sales agreement is deemed concluded when the Seller confirms acceptance of the order for processing by sending an e-mail to the Customer. From that moment, the Seller is obliged to fulfil the order in accordance with the terms of the agreement, and the Customer is obliged to pay the price and collect the ordered goods.

  8. These Terms and Conditions set out the rules for placing orders, order fulfilment, delivery, payments, complaints, withdrawal from the agreement and personal data processing.

PLACING ORDERS

  1. The person placing an order declares that they have full legal capacity or act with the consent of a statutory representative where required by law.

  2. Placing an order constitutes acceptance of these Terms and Conditions and the store’s Privacy Policy.

  3. Orders may be placed via the website iqf.pl 7 days a week, 24 hours a day.

  4. The Seller also allows orders to be placed by telephone or e-mail.

  5. Discount codes, promotions and rebates may not be combined with other promotions unless the rules of a given promotion expressly provide otherwise.

  6. To place an order, the Buyer selects a product, adds it to the basket, selects the delivery method and payment method, and then completes the required order details.

  7. Before placing an order, the Buyer should check the correctness of the entire order, in particular contact details, delivery address, telephone number, selected products, delivery method and payment method.

  8. Providing a correct telephone number of the recipient is mandatory if required for proper delivery.

  9. The order is placed by using the button confirming the purchase, such as “Place order”, “Buy and pay” or another equivalent button visible in the store.

  10. After the order is placed, the Seller may send an automatic confirmation of receipt of the order. Confirmation of receipt of the order is not equivalent to acceptance of the order for processing unless the message expressly states otherwise.

  11. The minimum order value, if applicable, is indicated on the store’s website or during the ordering process.

ORDER FULFILMENT

  1. Placing an order does not automatically mean that the order has been accepted for processing.

  2. The Seller has the right to refuse to accept an order for processing, in particular in the event of product unavailability, an incorrect price resulting from an obvious error, incomplete or false data, inability to fulfil the order within the selected time, or other circumstances preventing order fulfilment.

  3. In the case of paid orders that have not been accepted for processing, the Seller shall refund the received payment without undue delay, no later than within 14 days from the date of informing the Customer of the refusal to fulfil the order.

  4. The Seller is not liable for the consequences of the Customer providing incorrect, incomplete or outdated data, including the data of third parties indicated as recipients of the order.

  5. The Customer may cancel the order before it is accepted for processing. Cancellation of an order accepted for processing is possible only if the order has not yet been dispatched and is at a stage that allows it to be withdrawn.

  6. In the case of orders of significant weight, value or requiring individual calculation, the Seller may contact the Customer to confirm the fulfilment details, delivery costs or dispatch date.

  7. The standard order preparation time is indicated on the store’s website or in the order confirmation. In the case of bank transfer or online payment, the fulfilment time may be calculated from the date the payment is credited or the transaction is successfully authorised.

  8. Information about the order status may be provided by e-mail, telephone or made available after logging into the customer account, if the store enables customer accounts.

  9. A VAT invoice or another sales document compliant with applicable law may be issued for each order. The sales document may be sent electronically to the e-mail address provided in the order.

  10. Placing an order means consent to receive an invoice or sales document in electronic form, to the extent permitted by law.

  11. Comments provided by the Customer in the “Comments” field will be considered by the Seller where possible. Such comments do not constitute guaranteed services unless the Seller expressly confirms their acceptance for fulfilment.

  12. Product photos are for illustrative purposes only. The actual appearance of the product, packaging, label, colour scheme or graphic elements may differ from the photos presented in the store, provided that the essential features of the product specified in the description are preserved.

  13. Once the order has been prepared, the Seller dispatches it in accordance with the delivery method selected by the Customer.

ORDER PROCESSING TIME AND DELIVERY

  1. Delivery time depends on the selected delivery method, place of delivery and product availability.

  2. Details concerning delivery times, available delivery methods and delivery costs are indicated on the store’s website, during the ordering process or in a separate delivery section.

  3. Orders are dispatched on business days unless the product description, ordering process or order confirmation states otherwise.

  4. Deliveries are carried out by external entities, in particular courier companies, postal operators or pickup point operators, in accordance with the rules of those entities.

  5. Orders addressed to companies, institutions, hotels, hospitals, public offices, banks, warehouses, receptions or other collective delivery locations may be delivered to the reception desk, secretary’s office, mailroom, security desk or another place where parcels are accepted at the given location.

  6. The Customer is obliged to provide a correct and complete delivery address and contact details. If incorrect or incomplete data is provided, the order fulfilment time may be extended, and the Customer may be charged additional costs of re-dispatch or return of the parcel, if such costs arise.

  7. If payment by bank transfer or online payment is selected, order fulfilment may begin after the payment is credited or the transaction is successfully authorised.

  8. The entity providing online payment services is indicated during the ordering process or in the payment operator’s terms and conditions.

SHIPPING OF ORDERS

  1. Delivery costs may be added to the order. Their amount depends on the selected delivery method, weight, dimensions, order value, place of delivery and the current offer of carriers.

  2. Current delivery costs are indicated on the store’s website or during the ordering process before the order is placed.

  3. The Seller reserves the right to change delivery charges, conduct, amend and cancel promotional campaigns, and offer free delivery on the terms indicated in the store. Such changes do not apply to orders already accepted for processing.

  4. In the case of non-standard, wholesale, pallet, export orders or orders requiring special transport conditions, the delivery cost and delivery date may be agreed individually.

PRODUCT QUALITY AND STORAGE CONDITIONS

  1. Products offered by the Seller meet the requirements applicable to food products admitted to trading.

  2. The Seller makes every effort to ensure that products leaving the warehouse are compliant with the order and properly prepared for transport.

  3. Due to the nature of food products, the Customer should check the condition of the parcel immediately after receipt and comply with the storage conditions indicated on the packaging, label, product description or documentation supplied with the product.

  4. Products requiring storage at a specific temperature should be stored in accordance with the information provided by the manufacturer or the Seller.

  5. The use-by date, best-before date or other quality markings are indicated on the packaging, label or product documentation.

  6. Improper storage of the product after receipt may affect its quality and shelf life.

RETURNS AND WITHDRAWAL FROM THE AGREEMENT

  1. A Buyer who is a consumer or an entrepreneur with consumer rights may withdraw from a distance agreement without giving any reason within 14 days, unless a statutory exception to the right of withdrawal applies.

  2. The withdrawal period is generally calculated from the date on which the Buyer or a third party indicated by the Buyer, other than the carrier, takes possession of the goods.

  3. The right of withdrawal does not apply in the cases specified in Article 38 of the Polish Consumer Rights Act, in particular to agreements:

    • where the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or intended to meet the consumer’s individual needs,

    • where the subject of the service is an item liable to deteriorate rapidly or having a short shelf life,

    • where the subject of the service is an item delivered in sealed packaging which cannot be returned after opening due to health protection or hygiene reasons, if the packaging was opened after delivery.

  4. A withdrawal statement may be sent to the Seller’s address: FRUIT B2B KAROL KOLODZIEJCZYK, ul. Przemysłowa 42, 24-300 Opole Lubelskie, Poland, or by e-mail to: sales@iqf.pl.

  5. To meet the deadline, it is sufficient to send the withdrawal statement before the deadline expires.

  6. In the event of effective withdrawal from the agreement, the agreement is considered not concluded, and the parties are obliged to return mutual benefits in accordance with applicable law.

  7. The Buyer should return the goods without undue delay, no later than within 14 days from the date on which they withdrew from the agreement, unless the nature of the product or applicable law excludes the possibility of return.

  8. The direct cost of returning the goods is borne by the Buyer unless the Seller expressly decides otherwise.

  9. The Seller shall refund payments without undue delay, no later than within 14 days from the date of receipt of the withdrawal statement, subject to the Seller’s right to withhold the refund until the goods are received back or the Buyer provides proof of their return, whichever occurs first.

  10. The refund shall be made using the same payment method used by the Buyer unless the Buyer expressly agrees to another refund method that does not involve any costs for the Buyer.

  11. The Seller does not accept cash-on-delivery parcels or parcels requiring payment upon receipt.

COMPLAINTS

  1. The Seller is obliged to deliver goods compliant with the agreement.

  2. Complaints concerning goods may be submitted:

    • in writing to: FRUIT B2B KAROL KOLODZIEJCZYK, ul. Przemysłowa 42, 24-300 Opole Lubelskie, Poland,

    • electronically to: sales@iqf.pl.

  3. The complaint should contain data enabling identification of the order, a description of the identified non-compliance, the date it was noticed, the expected method of complaint resolution and the contact details of the person submitting the complaint.

  4. In the case of food, fresh, frozen, chilled products or products requiring special storage conditions, it is recommended to submit a complaint immediately after discovering the irregularity and to attach photographic documentation, information on storage conditions and the condition of the packaging. This recommendation does not limit the statutory rights of the consumer.

  5. Complaints are considered without undue delay, no later than within 14 days from the date of receipt.

  6. In justified cases, the Seller may propose replacement of the goods with full-value goods, price reduction, removal of non-compliance, refund of the paid amount or another solution provided for by law.

  7. The Seller does not accept complaint parcels sent cash on delivery.

  8. If the parcel is returned to the Seller due to an incorrect or incomplete address, refusal to accept the parcel, failure to collect the parcel on time or inability to contact the recipient, the Customer may be charged the costs of re-dispatch and return of the parcel, if such costs arise.

  9. The provisions of these Terms and Conditions do not exclude or limit the rights of consumers and entrepreneurs with consumer rights arising from generally applicable law.

DESIGNS, SAMPLES AND PRODUCTION DIFFERENCES

  1. Samples, designs, photos, visualisations or production materials sent to the Customer are for illustrative purposes only unless the parties expressly agree otherwise.

  2. The Seller does not accept complaints based solely on differences resulting from individual monitor settings, display type, resolution, lighting or the method of product presentation, provided that the product remains compliant with the agreement.

  3. The Seller reserves the right to change materials used for packaging, their designs, textures, colours, labels or graphic elements, provided that such change does not affect the essential features of the ordered product, its quantity, weight, safety or compliance with the agreement.

  4. A change of packaging, label or decorative element alone does not constitute grounds for complaint or return if the product is compliant with the agreement and applicable law.

PERSONAL DATA

  1. The controller of personal data is FRUIT B2B KAROL KOLODZIEJCZYK, ul. Przemysłowa 42, 24-300 Opole Lubelskie, Poland, Tax ID (NIP): 7171827738, REGON: 387299938.

  2. Contact regarding personal data protection matters is possible by e-mail at: sales@iqf.pl.

  3. Personal data is processed in particular for the purpose of:

    • accepting and fulfilling orders,

    • handling payments and delivery,

    • issuing accounting documents,

    • handling complaints, returns and correspondence,

    • pursuing or defending claims,

    • fulfilling legal obligations imposed on the Controller,

    • conducting marketing activities, if the data subject has consented to this or where another legal basis exists.

  4. The legal basis for personal data processing may include, in particular, performance of an agreement, taking steps prior to entering into an agreement, a legal obligation, the Controller’s legitimate interest or consent of the data subject.

  5. Personal data may be shared with entities supporting the Seller in order fulfilment, in particular courier companies, payment operators, IT service providers, accounting offices, and entities providing legal, advisory or marketing services, only to the extent necessary to achieve a given purpose.

  6. The data subject has the right to access their data, rectify it, erase it, restrict its processing, transfer the data, object to processing, and, where data is processed on the basis of consent, withdraw that consent at any time.

  7. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

  8. The data subject has the right to lodge a complaint with the competent supervisory authority responsible for personal data protection.

  9. Data of third parties provided by the Customer, in particular the data of the parcel recipient, is used solely for order fulfilment, delivery handling and possible complaint handling.

  10. By providing third-party data, the Customer should have a legal basis for transferring such data to the Seller. The Seller is not liable for unlawful transfer of third-party data by the Customer.

  11. The Seller applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction or unlawful processing.

  12. Detailed information on personal data processing may be set out in a separate Privacy Policy available on the store’s website.

OUT-OF-COURT COMPLAINT HANDLING AND CLAIM PURSUIT

  1. A consumer may use out-of-court complaint handling and claim pursuit methods, in particular the assistance of a municipal or district consumer ombudsman, the competent Provincial Inspectorate of Trade Inspection or consumer organisations.

  2. Information concerning consumer rights protection and available forms of assistance may be obtained from the websites of competent public authorities, in particular the Polish Office of Competition and Consumer Protection.

FINAL PROVISIONS

  1. The Seller reserves the right to amend these Terms and Conditions. Amendments to the Terms and Conditions do not apply to orders accepted for processing before the amendments enter into force.

  2. Matters not regulated by these Terms and Conditions are governed by Polish law, in particular the Polish Civil Code, the Polish Consumer Rights Act and personal data protection regulations.

  3. Provisions of these Terms and Conditions that are less favourable to the consumer than mandatory provisions of law are invalid, and the relevant provisions of law shall apply instead.

  4. These Terms and Conditions are effective from: 04.05.2026

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